Community Manager

Location: Austin, TX
Remote Work Option: Yes
Date Opened:
3/17/2022

Please send your resume and any examples of your work to:

hiring@5BY5interactive.com

Responsibilities:

5BY5 Interactive is looking for an experienced Community Manager to promote their gaming studio and its games to the world. We need someone that's excited about being the internal voice for their fans, and promote the studio's culture as they're looking to attract talent to join their studio. The Community Manager is primarily responsible for creating and implementing plans for engaging players in the community, and supporting the creation of community content such as FAQs, videos, and guides. Community Managers have a thorough understanding of contemporary video game genres and platforms. The Community Manager is a creative and passionate gamer, comfortable with online communities and social media, with excellent communication skills, and with the ability to thrive in a highly dynamic environment with a distributed team.

 

Responsibilities

  • Drive content strategy and player-facing communications, including active engagement on community channels and reactive messaging

  • Create compelling product communications such as blogs, patch notes, social copy

  •  Develop and execute key community initiatives including contests, live events, content partnerships, and influencer/streamer programs

  • Manage content calendars and milestones, delivering content to cross-functional and regional teams

  • Drive content creator strategy, identifying potential new creators while supporting and building long-term relationships with existing partners

  • Establishing player feedback loops with players and dev teams, providing meaningful reporting on community sentiment, concerns and suggestions
     

 Qualifications

  • 2-3 years experience in a community management role.

  • Experience in the video game industry is a plus.

  • Previous experience with user moderation in a digital/online environment, including experience working with forums, live chat, and social media (Twitch, Youtube, Tik Tok, Discord, Reddit).

  • Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences.

  • Strong understanding of social media services, mechanics, and trends, especially Twitter, Instagram, Reddit, Discord, and Facebook.

  • Strong organizational skills and an independent, self-motivated work style.

  • Proficiency with MS Office, especially Word, Excel, and PowerPoint (and/or their Google Doc equivalents).

  • Previous experience with customer first-contact and de-escalation is a plus.

  • A passion for gaming.
     

Employee Benefits

  • Competitive Salary (Location Dependent)

  • Flexible Working Hours

  • Unlimited PTO

  • Fully Remote and Location Independence

  • US Based Employees (Medical, Dental and Vision Insurance)

  • Paid Parental Leave

  • Professional Development Stipend

 
Next Steps

If you have the experience and the drive to be our next Community Manager then please submit a resume and cover letter by clicking the apply button below!

5BY5 Interactive is an equal opportunity employer and adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.